Comment by Gallup's Mirror on December 6, 2013 at 11:04pm

Back in the days when computers were still new to most people, I was the sole volunteer technical support provider for a small computer lab on campus. My method: users filled out trouble tickets and left them in a spiral binder. I checked the binder and wrote responses. One trouble ticket went like this:

Trouble Ticket: #125
Computer: 4
User: Melanie
Problem Description:

10/3/92: Mouse don't work. Fix it.
10/3/92 Sorry, I wasn't able to find a problem with the mouse on computer 4. Please describe the problem in more detail. Use another computer until we can resolve the problem. Thanks.
10/4/92: No mouse on any computer works. How am I supposed to get my fucking work done.
10/4/92: Sorry for the difficulty. I'm not able to find any problems with any mouse on any computer. Please describe exactly what is happening when you use the mouse. This will help me resolve the problem more quickly. In the meantime, please use the lab at Goodwin Hall.
10/5/92: Great. Now I have to walk all the way to Goodwin because you can't do your fucking job. Unreal. THEY DONT WORK. I MOVE THE MOUSE. NOTHING HAPPENS. Fix it!!!!
10/5/92: I'll be at the lab tomorrow from 1:00 PM to 3:00 PM. Please stop by and show me.

The next day when Melanie arrived, she was at last able to demonstrate the problem. While I watched, she picked up the mouse, pointed it at the screen, and began clicking buttons. 

I explained calmly and patiently that the mouse had to be dragged across the mouse pad to make the pointer move across the screen.

10/6/92: Problem resolved. Cause: User error. Ticket: Closed.

I must have a hundred technical support stories like that one, involving everything from weed whackers and snowstorms to dog piss and lawsuits, to house fires and illegal child pornography. It never gets old.

Comment by _Robert_ on December 7, 2013 at 10:50pm

Dammit. I thought my mouse was broken.

 

Comment by Unseen on December 8, 2013 at 9:24am

I've used computers for over 30 years now and have on most occasions have solved my own problems. So, when I reach the point where I need tech support, I find it frustrating that I get treated like an idiot and am forced to do things like check connections or rebooting my machine, things I've already done. I often end up doing it anyway just so the guy on the other end knows that it's been done.

With Google, luckily, it's become far easier to solve many issues because someone else has had the problem and the solution has been documented.

Comment by Kairan Nierde on December 9, 2013 at 1:11am

They don't know who they're dealing with, Unseen. You could be a competent user who is mildly offended or a caveman who is still trying to figure out his VCR.

Comment

You need to be a member of Think Atheist to add comments!

Join Think Atheist

Forum

The Elephant in the Room...

Started by Belle Rose in Small Talk. Last reply by Kairan Nierde 43 minutes ago. 12 Replies

East German Shame

Started by Davis Goodman in Law, Trials, and Decisions. Last reply by Davis Goodman 58 minutes ago. 14 Replies

Why do we tolerate this?

Started by Belle Rose in Crime and Punishment. Last reply by Tom Sarbeck 1 hour ago. 26 Replies

Ear-piercing a baby

Started by Simon Mathews in Atheist Parenting. Last reply by Unseen 1 hour ago. 27 Replies

Blog Posts

How did that happen?

Posted by Belle Rose on December 19, 2014 at 4:36am 6 Comments

Pabst Blue Ribbon to the rescue!

Posted by Ed on December 15, 2014 at 9:33pm 0 Comments

Services we love!

We are in love with our Amazon

Book Store!

Gadget Nerd? Check out Giz Gad!

Advertise with ThinkAtheist.com

In need a of a professional web site? Check out the good folks at Clear Space Media

© 2014   Created by umar.

Badges  |  Report an Issue  |  Terms of Service